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Reviews

Abtin Amir
Abtin Amir
18:02 20 Feb 24
Trevor was great and got the job done correctly and quickly. Thank you.
Bee Ramos
Bee Ramos
23:26 15 Feb 24
One of your unsmart drivers cut me off on Juniper and foothill. Maybe you should get better drivers
Riko Arrieta
Riko Arrieta
21:43 09 Feb 24
Punctual, friendly and excellent service!
Tom Waddell
Tom Waddell
19:34 08 Feb 24
Polite, Courteous and on time!! I can’t ask for more. Thank You Jose.
Shawn Tsai
Shawn Tsai
02:00 03 Feb 24
Luigi Kirchmann
Luigi Kirchmann
17:57 02 Feb 24
Jay Shim
Jay Shim
00:14 02 Feb 24
Simply Excellent.
Miguel Roura
Miguel Roura
00:09 31 Jan 24
Diane Soto
Diane Soto
21:40 29 Jan 24
Mr. Lara was very pleasant and friendly. He was detailed with the information that he gave on the replacement part and what was included in the installation. He gave me a price and explained who and how I would be contacted to set up a date of installation and and to pay for work. It was smooth.
liv arzola
liv arzola
20:05 26 Jan 24
Stacey Wishner
Stacey Wishner
18:57 26 Jan 24
Timey knowledgeable professional and very kind. Wonderful man
Terry Callahan
Terry Callahan
00:27 26 Jan 24
Great guy that did the work. He knows his job for sure.
Tricia Latham
Tricia Latham
21:14 23 Jan 24
I just wanted to give a thumbs up to Scott Olsen for many reasons; first he was not pushy at all quite the opposite! Scott was very low key and he answered every question we had then he took the time to show us samples up against our house. We will be purchasing our garage door with On Trac!
William Tell
William Tell
19:02 16 Jan 24
Very informative and professional
Jim Acosta
Jim Acosta
17:01 14 Jan 24
Anthea Carrillo
Anthea Carrillo
17:41 13 Jan 24
Wonderful and transparent experience. The sales rep was friendly, informative and on time.
Richard Shin
Richard Shin
17:10 11 Jan 24
Phil Taylor
Phil Taylor
23:08 08 Jan 24
Scott at On Trac is professional and very helpful. He made the whole process of ordering very easy.
Cesar Osorio
Cesar Osorio
23:58 05 Jan 24
Celia Valencia
Celia Valencia
19:12 05 Jan 24
On track is by far the greatest Garage company. They honor their warranty and respond in a timely manner. Trina Martinez was great at getting me a service appointment and Darren Brumfield did a great job. They really are the lifetime garage door company as promised.
Ann & Rob Holmes
Ann & Rob Holmes
22:43 03 Jan 24
Very nice young man
Steve Schleikorn
Steve Schleikorn
20:02 03 Jan 24
Jose Pena and assistant came to install new garage door motor. Very efficient and courteous during our interaction. Explained the workings of the new Liftmaster unit.
Sam Burnell
Sam Burnell
22:17 30 Dec 23
Jose was great!!
Kevin Gulbrandsen
Kevin Gulbrandsen
19:38 29 Dec 23
The installation went very well. The installer arrived on time; the doors look and work great. Our only complaint is that apparently the salesperson failed to communicate to the installer regarding certain unique needs for our particular installation. Thankfully this did not greatly affect the overall quality.
Brian Strew
Brian Strew
17:27 26 Dec 23
Craig Deutsch
Craig Deutsch
20:59 22 Dec 23
Every time I have my door serviced, which I do about once a year, I'm reminded that I'm glad I chose OnTrac for my door purchase. These guys always know what they're doing, and they show up on-time and they're efficient at their job. David did a nice job solving for a minor problem we had with our side-mount motor. While $200 for a service call is a bit steep, it's also not outrageous if done once a year to keep the door operating properly, and some of the maintenance we can also do ourselves. I've learned the hard way that keeping things like spring tension, open/close limits, and hinge/spring/roller lubrication in order are key to long door and motor service life.
jiong shou
jiong shou
15:41 21 Dec 23
The garage door was installed with 2 big gaps to the floor!
Michael Duncan
Michael Duncan
05:34 16 Dec 23
Very good customer service and extremely knowledgeable installers.
Clark Reams
Clark Reams
19:55 12 Dec 23
Chris was an excellent installer. Very satisfied with installation.
Christine Peterson
Christine Peterson
17:10 12 Dec 23
Darwin Sabas
Darwin Sabas
01:28 12 Dec 23
OnTrac technician David showed up on time and upgraded the garage door rollers. He also made a few alignment adjustments to the tracks and tested them thoroughly. Now the garage operates smoothly and quietly. He took time to show me all the lubrication points and explained the maintenance schedule. Thank you for the excellent service OnTrac!
robert tabor
robert tabor
23:53 11 Dec 23
On time very through purchasing from them Scott was great
Linda Martinez
Linda Martinez
00:18 10 Dec 23
Shaheen Ibrahim
Shaheen Ibrahim
13:19 09 Dec 23
On track Garage Doors install a new garage door for my home. He arrived on time, worked efficiently, and did a great job. The installer was very professional and courteous, and explained everything clearly. But the problem was not solved
Liv Arzola
Liv Arzola
15:53 07 Dec 23
Larry Goodman
Larry Goodman
22:13 05 Dec 23
On Trac in the best in the business.
Dean Wilkinson
Dean Wilkinson
23:22 29 Nov 23
Good company, professional and courteous.
Tony DiProspero
Tony DiProspero
00:13 28 Nov 23
Very professional on time and answered all my questions.
R A
R A
00:57 26 Nov 23
Great service. Technician showed up right on time. Very proffesional and attentive.
Brian Cervantes
Brian Cervantes
17:19 21 Nov 23
Great service, knowledgeable and explained everything thoroughly.
Ashley Kehoe
Ashley Kehoe
19:16 15 Nov 23
Gautam Awal
Gautam Awal
18:20 14 Nov 23
Did not take care of the garage door noise
Riko Arrieta
Riko Arrieta
00:16 12 Nov 23
Ben Feinreich
Ben Feinreich
23:04 10 Nov 23
German from On Trac did an excellent job installing my new garage door. He was meticulous, thorough and fast. The garage door is looking good and works well.
Kristina G
Kristina G
20:38 08 Nov 23
Corinne Day
Corinne Day
00:11 06 Nov 23
Scott (Sales) was courteous and knowledgeable.The Installation process was fast and seamless.
Ben Feinreich
Ben Feinreich
18:47 01 Nov 23
Joshua Johnson
Joshua Johnson
11:51 31 Oct 23
Nader Kazemi
Nader Kazemi
22:03 26 Oct 23
Jp was awesome. Super helpful and knowledgeable. So happy with the service.
George Lopez
George Lopez
18:00 24 Oct 23
Installer showed up about 5 minutes before scheduled time and finished in around 2 hours. It was a great experience and I highly recommend this company and the installer Jose Mejia
trevor soderholm
trevor soderholm
15:10 23 Oct 23
Marc Makiri
Marc Makiri
19:18 22 Oct 23
I have had to contact the installation team multiple times without significant resolution of my concerns and still waiting on the team to resolve 2 issues that affect my satisfaction of the installation and use of the system. Have reached out numerous times and seem to be fading in priority in getting items resolved.
Brian Cervantes
Brian Cervantes
15:55 21 Oct 23
fcunanan
fcunanan
22:03 20 Oct 23
The salesperson was honest about pricing and features. It was very comfortable experience.Would highly recommend to anyone.
Randy Sanchez
Randy Sanchez
18:57 20 Oct 23
Sharon Johnson-May
Sharon Johnson-May
18:44 20 Oct 23
Polite, knowledgeable and respectful. Very helpful and nice guy.
Arthur Rosete
Arthur Rosete
01:06 17 Oct 23
David did an awesome job and great customer service.
Daniel Lowe
Daniel Lowe
03:55 14 Oct 23
Joanne Stoll
Joanne Stoll
12:51 13 Oct 23
Larry 363
Larry 363
21:04 11 Oct 23
Had our doors serviced today. Jose did a great job.
Eileen Fielding
Eileen Fielding
23:13 06 Oct 23
Jose was great!
Julio Carranza
Julio Carranza
17:14 06 Oct 23
Jose Pena did a very good job.. very polite, very professional, I highly recommend you to use this company. They do very good work they’re honest and very professional.
gary birkenbeuel
gary birkenbeuel
17:53 04 Oct 23
JP was knowledgeable and very helpful. On time and succinct with his recommendations.
Lee Anderson
Lee Anderson
18:30 03 Oct 23
jim oneill
jim oneill
21:56 28 Sep 23
Great install and the motor quiet. Love the app for our phone to open and close the door and check remotely.Great follow up service.Very good communication with notice our rep on the way. On time appointment also.Excellent!
IbeSyke
IbeSyke
04:47 27 Sep 23
Extremely professional, on time gave me a quote over the phone huge plus for that . Kept me updated with emails and text.
Lloyd Doolittle
Lloyd Doolittle
20:31 26 Sep 23
We were out of town and garage door opener broke with car stuck in garage. I called the 888 number from somewhere on Interstate 5. They made an appointment for 1 hour. Jose who is great, was here and had opener repaired in about 1 hour. Second time Jose has helped us and I would recommend him to anyone.
Tami D
Tami D
02:14 20 Sep 23
Thanks for the great install of our new garage doors. They look amazing!
Timothy Tran
Timothy Tran
20:18 19 Sep 23
Removal of old garage door and installation of the new garage door was very quick. Installer cleaned up after the installation and gave a quick tutorial on maintenance and operation.
Missy Ryan
Missy Ryan
18:37 13 Sep 23
Michele Hemmings
Michele Hemmings
21:58 12 Sep 23
David Petrie
David Petrie
21:24 07 Sep 23
Scott was very detailed and informative.
Daniel Kunihira
Daniel Kunihira
20:32 26 Aug 23
Scott kept in touch as to his arrival time which was very professional. He did a thorough job of giving us options and wrote a great estimate to consider.
Mary Ann Rodriguez
Mary Ann Rodriguez
18:31 23 Aug 23
It was a very pleasant experience. Arrived on time, explained everything in detail and had door samples so we could see the difference between them.
Ynette Johnson
Ynette Johnson
03:01 21 Aug 23
The representative, Scott, who came to our home was very informative and helpful.
Elizabeth Jimenez
Elizabeth Jimenez
18:55 19 Aug 23
Mar Magsaysay
Mar Magsaysay
20:18 16 Aug 23
Eddie Torres
Eddie Torres
19:40 15 Aug 23
Very friendly and great customer service. No pressure and very patient and engaging.
Laurie Haessly
Laurie Haessly
23:03 05 Aug 23
Our experience with On Trac was excellent. Scott O was able to secure an appointment for us with in 2 days. Communication about the appointment was good and prompt and Scott texted stating he would be just a few minutes late. Scott was very professional, knowledgable and friendly. Scott developed a document with pricing and shared the next steps with us. Very thorough.Thank you.
David Balderrama
David Balderrama
19:47 08 Jul 23
We were serviced by Scott Olsen for our garage estimate. He was prompt, informative and professional. We were able to customize the door we wanted with no exceptions, allowing us budget and satisfied. I definitely would recommend him for his expertise and consideration. Looking forward on moving forward with this new project with no regrets.
Todd Flessner
Todd Flessner
13:23 02 Jun 23
J.P. Is a very knowledgeable and service-oriented sales professional. He spent as much time needed to answer our questions thoroughly. We would highly recommend the On Trac Garage Door Company, based on his excellent service.
bsmba
bsmba
09:59 21 Apr 23
Just superior customer service from JP at On Trac... He provided a detailed quote, thoroughly explained everything and also performed a service call on my current garage door, fixing an issue that another service tech (different company) didn't completely fix. I will definitely be contacting JP for a new door when I start my remodel.
Jeremy Wegner
Jeremy Wegner
15:14 06 Apr 23
Ordered my garage door from Costco. They sent Ontrac to install my door. My old door looked fine it was wood and wanted to update it. At no point did the salesman or installer tell me the frame was pitched on my door frame. They went and installed the door. And now it looks like this. I was told they can’t do anything because the door is level. That’s all they say is the door is level. Costco said they don’t deal with the companies that do the jobs sold in their stores. Very frustrating if I had been told of any issues I would have left the old door on that was fine. I even called within 10 minutes of the installer finishing and they never even sent anyone out to look at the door to see if they can do anything to help even after 3 days of asking for help.** Update I was finally able to have Costco contact these people and they came out to make the repairs but only after being contacted by Costco.Again this was after they told me they wouldn't do anything.
Chris L
Chris L
00:41 30 Jan 23
This is totally The Go-To company for all of your servicing needs. Outstanding in every way, along with perfection, efficiency, quality parts, and honesty. Technician: Paul, went above and beyond his call of duty, educating me for my repairs and parts replacements. As well as sharing his knowledge for proper self maintenance. Seek no further, schedule your appointment with the very courteous office representative.
David Howey
David Howey
20:51 24 Oct 22
I would love to give On-Trac Garage Door Company a five (5) Star rating, but unfortunately, they allowed my initial order to fall through the cracks and nobody realized it until I called to follow up a few months later. I had to start from scratch and it was another two plus months waiting for the doors to be produced. However, once the doors were ready, the installation was flawless. The quality of the doors (and door openers) is the best I've seen and I'm a very happy customer. Too bad the initial order snafu stole the victory from them. I would recommend this company to anyone, just "trust, but verify" that your order was actually placed!
Michela Sands
Michela Sands
21:17 20 Oct 22
On Trac was amazing to work with! They came out right away to show us what they have to offer. It was exactly what we wanted, and more! Although it was several weeks before they could complete the install, it was about a month or more quicker than we found elsewhere. Daniel was our installation technician, and he could not have been nicer! He did a fantastic job installing everything, and cleaned everything up when he was finished. He also took the time to explain how everything works! We are very pleased with the quality and service at On Trac.
Jan Edelstein
Jan Edelstein
21:56 13 Oct 22
So glad we replaced our solid garage door with one with windows. On-Trac was good to work with and the installation team was first rate. Very happy to have them here.
Jennifer Hutton
Jennifer Hutton
16:23 03 Oct 22
Great service from start to finish. Price point was very competitive. Quality product. We were able to get a higher quality door for less than what competitors were charging for a lesser quality door. Installation was perfect. Installer arrived exactly as stated and helped with connecting our cars to the new opener as well. We appreciate all the professionalism. Our experience was very positive especially since we contacted them via Costco.
Deborah Small
Deborah Small
17:41 29 Sep 22
Great service! First of all Jose arrived early!!! Loved that because it did take up my whole day!! My window of service was 10-2. He arrived early andO appreciate that. He was very professional. He did a thorough inspection and he checked more than once that my problem was resolved. Jose was up front about the cost of repairs and for the parts. My garage door is quiet and works perfectly.
Jackie Hastings
Jackie Hastings
00:34 17 Sep 22
I was referred to On Track by our homeowner association as other residents use them for garage door replacement. I will tell you I had an absolutely wonderful experience from beginning to end. From the initial sales, to inspection, installation was amazing. The installer was on time, very neat and considerate of noise. Finished in the time frame he quoted, cleaned up when finished as if he were never even there. The customer service regarding billing and paperwork was done and completed in a timely manner. The whole entire process with this company was amazing. I would definitely refer them anytime.
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