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09:59 21 Apr 23
Just superior customer service from JP at On Trac... He provided a detailed quote, thoroughly explained everything and also performed a service call on my current garage door, fixing an issue that another service tech (different company) didn't completely fix. I will definitely be contacting JP for a new door when I start my remodel.
15:14 06 Apr 23
Ordered my garage door from Costco. They sent Ontrac to install my door. My old door looked fine it was wood and wanted to update it. At no point did the salesman or installer tell me the frame was pitched on my door frame. They went and installed the door. And now it looks like this. I was told they can’t do anything because the door is level. That’s all they say is the door is level. Costco said they don’t deal with the companies that do the jobs sold in their stores. Very frustrating if I had been told of any issues I would have left the old door on that was fine. I even called within 10 minutes of the installer finishing and they never even sent anyone out to look at the door to see if they can do anything to help even after 3 days of asking for help.** Update I was finally able to have Costco contact these people and they came out to make the repairs but only after being contacted by Costco.Again this was after they told me they wouldn't do anything.
20:51 24 Oct 22
I would love to give On-Trac Garage Door Company a five (5) Star rating, but unfortunately, they allowed my initial order to fall through the cracks and nobody realized it until I called to follow up a few months later. I had to start from scratch and it was another two plus months waiting for the doors to be produced. However, once the doors were ready, the installation was flawless. The quality of the doors (and door openers) is the best I've seen and I'm a very happy customer. Too bad the initial order snafu stole the victory from them. I would recommend this company to anyone, just "trust, but verify" that your order was actually placed!
21:17 20 Oct 22
On Trac was amazing to work with! They came out right away to show us what they have to offer. It was exactly what we wanted, and more! Although it was several weeks before they could complete the install, it was about a month or more quicker than we found elsewhere. Daniel was our installation technician, and he could not have been nicer! He did a fantastic job installing everything, and cleaned everything up when he was finished. He also took the time to explain how everything works! We are very pleased with the quality and service at On Trac.
21:56 13 Oct 22
So glad we replaced our solid garage door with one with windows. On-Trac was good to work with and the installation team was first rate. Very happy to have them here.
16:23 03 Oct 22
Great service from start to finish. Price point was very competitive. Quality product. We were able to get a higher quality door for less than what competitors were charging for a lesser quality door. Installation was perfect. Installer arrived exactly as stated and helped with connecting our cars to the new opener as well. We appreciate all the professionalism. Our experience was very positive especially since we contacted them via Costco.
17:41 29 Sep 22
Great service! First of all Jose arrived early!!! Loved that because it did take up my whole day!! My window of service was 10-2. He arrived early andO appreciate that. He was very professional. He did a thorough inspection and he checked more than once that my problem was resolved. Jose was up front about the cost of repairs and for the parts. My garage door is quiet and works perfectly.
00:34 17 Sep 22
I was referred to On Track by our homeowner association as other residents use them for garage door replacement. I will tell you I had an absolutely wonderful experience from beginning to end. From the initial sales, to inspection, installation was amazing. The installer was on time, very neat and considerate of noise. Finished in the time frame he quoted, cleaned up when finished as if he were never even there. The customer service regarding billing and paperwork was done and completed in a timely manner. The whole entire process with this company was amazing. I would definitely refer them anytime.