Gwendolyn Thompson
16:26 23 Apr 24
Chris did an excellent job. He listened to our needs and explained everything he did. He even went above and beyond by helping us install the garage app.
Ashley Curry
20:56 19 Apr 24
They were able to come out the next day and job was completed immediately.
Jeffrey Deneau
18:36 18 Apr 24
The technician (Chris) was very knowledgeable, he showed up on time and completed the garage door installation in a timely manor.
Sonia Abernathy
17:24 11 Apr 24
Great customer service. The technician, David, showed up on time, was very knowledgeable, and took the time to thoroughly explain pricing and how to care for my garage doors.
Ryan De La Cruz
14:25 01 Apr 24
Our OnTrac consultation via Costco was excellent and I recommend syncing with their team.
Elaine Thienprasiddhi
17:49 27 Mar 24
JP was great! So knowledgeable, informative, friendly and helpful!
Melissa Wagner
15:42 26 Mar 24
The technician arrived early during the given time frame which was extremely helpful for me and my schedule. He walked me through the steps he was going to take as well as asked me about any concerns I had. He was finished quickly and I was able to get back to my daily routine. Thank you for your help, David!
Kent Hargrave
21:07 15 Mar 24
JP was professional and explained everything to me very thoroughly. When he was done. I fully understood the installation process and some of the issues with my non-standard door size
Kyndra Lawless
17:01 15 Mar 24
Extremely satisfied with Trevor’s work he got my garage door fixed hadn’t been operational in YEARS I’m so happy I contacted this company! 99$ service fee and 100$ for labor worth it in my book!
Vivian ou
07:01 11 Mar 24
I purchased 2 Liftmaster garage doors opener model # 98022 through Costco contractor Ontrac, first disappointment with Costco purchase in my 23 years history with Costco. I was recommended a new model with so much problems already found by other users, I paid almost double of the prices to Ontrac compared with Amazon/Walmart prices, it's $675-795 sold online, Ontract sold me at $1200!!! I paid $2400 for 2 plus installation fee total $3094. I trust Costco, I didn't check price when I purchased these openers from Ontrac, I thought Costco contractors are honest. I called Ontrac 3 times to fix the same problem in 3 months (with 1-2 weeks waiting time each time), it only work for 2 weeks each time after the fix. Ontrac technicians gave me different reasons about the problems, they even tried to convince me to change the springs, which I just installed a few years ago. But from what I learned from the reviews online, changing springs cant' help at all. Everybody has the same problem, it's the opener's problem! I will call Costco to ask for refund because I know this problem can't be fixed no mater how many times they come back, it really drive me crazy!
Chaitanya Dave
23:32 06 Mar 24
Very bad experience. They charged me $399.00 just for coming to my house, did nothing, just told me what part I need to be replaced. Promised me to buy the part from Lowe's or Home Depot and told me he will come back after one week and install the part for no more charge as he had charged me $399.00 for doing nothing.I bought the part for $248.00 from Home Depot, He replaced the part and again demanded $399.00! After arguing with him and the secretary at their office, I paid again $399.00.Home Depot told me they would have replaced the same part and installed it for around $379.00, including the cost of the part, the job which cost me total of $1046.00They are not ethical. I would never recommend this company to anyone.
Deccimuss Maximuss
22:01 04 Mar 24
Prompt, courteous service. Knowledgeable and to the point. Great job all the way around. I would highly recommend OnTrac.
John Thompsen
05:49 29 Feb 24
Jose is great - very thorough and comprehensive. He really got our garge door working better than new.
Andrew Corcoran
20:44 26 Feb 24
Very good experience! Got connected with On Trac through my Costco membership. They were the third company I had come out, and by far the cheapest. And not because any corners were cut, I think Coscto just holds these companies accountable and don't let them charge what they want.We signed up with them when the person came out and gave us the quote. Everything went super smooth on the sales call!Then a few hiccups.We did custom order a garage door, didnt' seem too exotic, it was one of the wood grain colors they have, windows on the garage door, which are a standard option, but it still took 8 weeks to make the door. We were replacing a door that had a little run in with the bumper of a car, so we had a garage door in place, just not super functional.When the gentleman came out to do the install with the garage door 8 weeks later, he did some measurements and determined that the sales guy did not measure accurately. He couldn't install the door properly, so they needed to take it back and trim it down.Another two weeks went by, same guy came out to install and did an amazing job, just him removing a garage door and installing a new one... not sure how he did it, but he was super quick, super respectful of the property and our garage door looks incredible. Super clean install, where there were gaps on the old garage door, there are now flush seals, so I think we also don't have to worry about rodents getting in our garage again.Great door, great install, great price... ok turn around time. I'm still very happy with the finished product. 10 weeks from signing the contract (and paying up front), to install.
Bee Ramos
23:26 15 Feb 24
One of your unsmart drivers cut me off on Juniper and foothill. Maybe you should get better drivers
Diane Soto
21:40 29 Jan 24
Mr. Lara was very pleasant and friendly. He was detailed with the information that he gave on the replacement part and what was included in the installation. He gave me a price and explained who and how I would be contacted to set up a date of installation and and to pay for work. It was smooth.
Tricia Latham
21:14 23 Jan 24
I just wanted to give a thumbs up to Scott Olsen for many reasons; first he was not pushy at all quite the opposite! Scott was very low key and he answered every question we had then he took the time to show us samples up against our house. We will be purchasing our garage door with On Trac!
Anthea Carrillo
17:41 13 Jan 24
Wonderful experience all around! The communication during the entire order proces was excellent. The Installation was quick and executed with quality. We love the smart features and the door is very quiet.
Phil Taylor
23:08 08 Jan 24
Scott at On Trac is professional and very helpful. He made the whole process of ordering very easy.The installation of the doors was quick and they look great. A big improvement on the old doors.
Celia Valencia
19:12 05 Jan 24
On track is by far the greatest Garage company. They honor their warranty and respond in a timely manner. Trina Martinez was great at getting me a service appointment and Darren Brumfield did a great job. They really are the lifetime garage door company as promised.
Steve Schleikorn
20:02 03 Jan 24
Jose Pena and assistant came to install new garage door motor. Very efficient and courteous during our interaction. Explained the workings of the new Liftmaster unit.
Kevin Gulbrandsen
19:38 29 Dec 23
The installation went very well. The installer arrived on time; the doors look and work great. Our only complaint is that apparently the salesperson failed to communicate to the installer regarding certain unique needs for our particular installation. Thankfully this did not greatly affect the overall quality.
Craig Deutsch
20:59 22 Dec 23
Every time I have my door serviced, which I do about once a year, I'm reminded that I'm glad I chose OnTrac for my door purchase. These guys always know what they're doing, and they show up on-time and they're efficient at their job. David did a nice job solving for a minor problem we had with our side-mount motor. While $200 for a service call is a bit steep, it's also not outrageous if done once a year to keep the door operating properly, and some of the maintenance we can also do ourselves. I've learned the hard way that keeping things like spring tension, open/close limits, and hinge/spring/roller lubrication in order are key to long door and motor service life.
Darwin Sabas
01:28 12 Dec 23
OnTrac technician David showed up on time and upgraded the garage door rollers. He also made a few alignment adjustments to the tracks and tested them thoroughly. Now the garage operates smoothly and quietly. He took time to show me all the lubrication points and explained the maintenance schedule. Thank you for the excellent service OnTrac!
Shaheen Ibrahim
13:19 09 Dec 23
On track Garage Doors install a new garage door for my home. He arrived on time, worked efficiently, and did a great job. The installer was very professional and courteous, and explained everything clearly. But the problem was not solved
R A
00:57 26 Nov 23
Great service. Technician showed up right on time. Very proffesional and attentive.
Ben Feinreich
23:04 10 Nov 23
German from On Trac did an excellent job installing my new garage door. He was meticulous, thorough and fast. The garage door is looking good and works well.
Corinne Day
00:11 06 Nov 23
Scott (Sales) was courteous and knowledgeable.The Installation process was fast and seamless.
Nader Kazemi
22:03 26 Oct 23
Jp was awesome. Super helpful and knowledgeable. So happy with the service.
George Lopez
18:00 24 Oct 23
Installer showed up about 5 minutes before scheduled time and finished in around 2 hours. It was a great experience and I highly recommend this company and the installer Jose Mejia
Marc Makiri
19:18 22 Oct 23
I have had to contact the installation team multiple times without significant resolution of my concerns and still waiting on the team to resolve 2 issues that affect my satisfaction of the installation and use of the system. Have reached out numerous times and seem to be fading in priority in getting items resolved.
fcunanan
22:03 20 Oct 23
The salesperson was honest about pricing and features. It was very comfortable experience.Would highly recommend to anyone.
Julio Carranza
17:14 06 Oct 23
Jose Pena did a very good job.. very polite, very professional, I highly recommend you to use this company. They do very good work they’re honest and very professional.
gary birkenbeuel
17:53 04 Oct 23
JP was knowledgeable and very helpful. On time and succinct with his recommendations.
jim oneill
21:56 28 Sep 23
Great install and the motor quiet. Love the app for our phone to open and close the door and check remotely.Great follow up service.Very good communication with notice our rep on the way. On time appointment also.Excellent!
IbeSyke
04:47 27 Sep 23
Extremely professional, on time gave me a quote over the phone huge plus for that . Kept me updated with emails and text.
Lloyd Doolittle
20:31 26 Sep 23
We were out of town and garage door opener broke with car stuck in garage. I called the 888 number from somewhere on Interstate 5. They made an appointment for 1 hour. Jose who is great, was here and had opener repaired in about 1 hour. Second time Jose has helped us and I would recommend him to anyone.
Timothy Tran
20:18 19 Sep 23
Removal of old garage door and installation of the new garage door was very quick. Installer cleaned up after the installation and gave a quick tutorial on maintenance and operation.
Daniel Kunihira
20:32 26 Aug 23
Scott kept in touch as to his arrival time which was very professional. He did a thorough job of giving us options and wrote a great estimate to consider.
Mary Ann Rodriguez
18:31 23 Aug 23
It was a very pleasant experience. Arrived on time, explained everything in detail and had door samples so we could see the difference between them.
Ynette Johnson
03:01 21 Aug 23
The representative, Scott, who came to our home was very informative and helpful.
Eddie Torres
19:40 15 Aug 23
Very friendly and great customer service. No pressure and very patient and engaging.
Laurie Haessly
23:03 05 Aug 23
Our experience with On Trac was excellent. Scott O was able to secure an appointment for us with in 2 days. Communication about the appointment was good and prompt and Scott texted stating he would be just a few minutes late. Scott was very professional, knowledgable and friendly. Scott developed a document with pricing and shared the next steps with us. Very thorough.Thank you.
David Balderrama
19:47 08 Jul 23
We were serviced by Scott Olsen for our garage estimate. He was prompt, informative and professional. We were able to customize the door we wanted with no exceptions, allowing us budget and satisfied. I definitely would recommend him for his expertise and consideration. Looking forward on moving forward with this new project with no regrets.
Todd Flessner
13:23 02 Jun 23
J.P. Is a very knowledgeable and service-oriented sales professional. He spent as much time needed to answer our questions thoroughly. We would highly recommend the On Trac Garage Door Company, based on his excellent service.
bsmba
09:59 21 Apr 23
Just superior customer service from JP at On Trac... He provided a detailed quote, thoroughly explained everything and also performed a service call on my current garage door, fixing an issue that another service tech (different company) didn't completely fix. I will definitely be contacting JP for a new door when I start my remodel.
Jeremy Wegner
15:14 06 Apr 23
Ordered my garage door from Costco. They sent Ontrac to install my door. My old door looked fine it was wood and wanted to update it. At no point did the salesman or installer tell me the frame was pitched on my door frame. They went and installed the door. And now it looks like this. I was told they can’t do anything because the door is level. That’s all they say is the door is level. Costco said they don’t deal with the companies that do the jobs sold in their stores. Very frustrating if I had been told of any issues I would have left the old door on that was fine. I even called within 10 minutes of the installer finishing and they never even sent anyone out to look at the door to see if they can do anything to help even after 3 days of asking for help.** Update I was finally able to have Costco contact these people and they came out to make the repairs but only after being contacted by Costco.Again this was after they told me they wouldn't do anything.
Chris L
00:41 30 Jan 23
This is totally The Go-To company for all of your servicing needs. Outstanding in every way, along with perfection, efficiency, quality parts, and honesty. Technician: Paul, went above and beyond his call of duty, educating me for my repairs and parts replacements. As well as sharing his knowledge for proper self maintenance. Seek no further, schedule your appointment with the very courteous office representative.
David Howey
20:51 24 Oct 22
I would love to give On-Trac Garage Door Company a five (5) Star rating, but unfortunately, they allowed my initial order to fall through the cracks and nobody realized it until I called to follow up a few months later. I had to start from scratch and it was another two plus months waiting for the doors to be produced. However, once the doors were ready, the installation was flawless. The quality of the doors (and door openers) is the best I've seen and I'm a very happy customer. Too bad the initial order snafu stole the victory from them. I would recommend this company to anyone, just "trust, but verify" that your order was actually placed!
Michela Sands
21:17 20 Oct 22
On Trac was amazing to work with! They came out right away to show us what they have to offer. It was exactly what we wanted, and more! Although it was several weeks before they could complete the install, it was about a month or more quicker than we found elsewhere. Daniel was our installation technician, and he could not have been nicer! He did a fantastic job installing everything, and cleaned everything up when he was finished. He also took the time to explain how everything works! We are very pleased with the quality and service at On Trac.
Jan Edelstein
21:56 13 Oct 22
So glad we replaced our solid garage door with one with windows. On-Trac was good to work with and the installation team was first rate. Very happy to have them here.
Jennifer Hutton
16:23 03 Oct 22
Great service from start to finish. Price point was very competitive. Quality product. We were able to get a higher quality door for less than what competitors were charging for a lesser quality door. Installation was perfect. Installer arrived exactly as stated and helped with connecting our cars to the new opener as well. We appreciate all the professionalism. Our experience was very positive especially since we contacted them via Costco.
Deborah Small
17:41 29 Sep 22
Great service! First of all Jose arrived early!!! Loved that because it did take up my whole day!! My window of service was 10-2. He arrived early andO appreciate that. He was very professional. He did a thorough inspection and he checked more than once that my problem was resolved. Jose was up front about the cost of repairs and for the parts. My garage door is quiet and works perfectly.
Jackie Hastings
00:34 17 Sep 22
I was referred to On Track by our homeowner association as other residents use them for garage door replacement. I will tell you I had an absolutely wonderful experience from beginning to end. From the initial sales, to inspection, installation was amazing. The installer was on time, very neat and considerate of noise. Finished in the time frame he quoted, cleaned up when finished as if he were never even there. The customer service regarding billing and paperwork was done and completed in a timely manner. The whole entire process with this company was amazing. I would definitely refer them anytime.
